The following represents the most frequently asked questions regarding the CloudConnect service. Read below for specific information on the CloudConnect Business plans.
CloudConnect offers a business plan called "Total Office." Total Office is customized to each specific application and organization's needs. We offer two varieties: one includes a monthly fee for your desktop equipment; the other allows you to purchase your desktop equipment.
Total costs for business customers will vary per customer, depending on the size of the operation and number of extensions ordered. CloudConnect can order your Internet service for you as a Broker with over 30 carriers we will shop the best rates and manage the entire project at no additional cost. Internet services are charged to you by the provider.
The monthly cost of the CloudConnect Total Office plan includes unlimited calling within the United States. International calls will be billed at CloudConnect's low rates.
You will receive unlimited U.S. calling for one low monthly fee. You'll also receive an IP Phone and additional equipment as needed. CloudConnect will transfer your existing number or give you a new telephone number from the area code of your choice.
You won't need to provide anything except the answers to some basic programming questions. A professional Project Manager will be assigned to your order to manage all aspects of the installation process..
All CloudConnect network and product support is included in your agreement.
Yes. We will manage the CloudConnect Cloud System and provide technical support on all CloudConnect provided equipment and services.
A typical plan period is 24 months. However, contract terms will be negotiated directly with each customer.
You will be invoiced on a credit card on a monthly basis, with the current month's payment being applied to the following month's service. You will have access to all billing information on our CloudConnect Web Portal.
Specific terms will be negotiated when we finalize your contract.
If your CloudConnect service package includes Internet service, you don't have to worry about your bandwidth. You will already be supplied with a high-speed connection suitable to conduct your Internet and telephone processing. If you are using an existing Internet Service then we will do an assessment of the bandwidth and make recommendations before you sign up for services.
You can place a call to CloudConnect technical support at 858-646-4605 to begin the problem solving process. We will try to correct the situation over the phone. If we cannot solve the problem on the initial call, we will deliver and configure a new device to your location. You can also go to our support page.
Network, product and software upgrades are all included in your CloudConnect business package. You would only pay for additional products and/or services to your existing agreement. In addition, new features and functionality will be included as they become available.
The fees for adds, moves and changes are included in your CloudConnect agreement. You pay only for additional extensions, products and/or services to your existing agreement.
Both concepts refer to the same type of technology. Broadband telephony uses your broadband (or high-speed) Internet connection to route phone calls. Voice over IP means phone calls are routed over an IP network. In both cases, the network that calls are routed over can be the public Internet or a private IP network.
To access our network and services, you will need a SIP-based IP phone. A traditional handset will not work on the CloudConnect network. We have tested numerous IP phones and have selected the ones with the best functionality and reliability. So, to ensure the best quality service, we offer all Polycom model choices to business customers. Check out our Phone Equipment page.
Yes. Because CloudConnect calls are transmitted over a private network and not the public Internet, you can be assured of the best voice quality available.
CloudConnect provides each customer with Web interface tools. You can access your account via the Web and perform a variety of administrative and technical functions.
You will need an IP Phone, Ethernet switch and router. CloudConnect provides all necessary equipment for either a monthly fee or purchase price basis.
Yes. Customers can transfer their existing numbers, along with any toll free numbers, over to their CloudConnect service plan.
Yes, as long as we can make a .au or .wav audio file. Please note it is the customer's responsibility to provide sufficient documentation supporting the acquisition of the rights to use a piece of music as it applies to copyrights and other legal media rights.
It's fast and easy to initial the CloudConnect service. You can begin service in a matter of hours. Give us a call at 1-619-453-0772 to get started today, or visit our contact page.
Fill out the form below and a professional consultant will contact you and create a customized plan for your business or